At Mary’s Medical Scrubs we know that we are only as good as our customers’ opinion of us. We want to hear from you. We welcome any comments, suggestions, or feedback about your experience with Mary’s Medical Scrubs. For your convenience we have multiple avenues of contact, please choose the method that works best for you.
BY PHONE OR MAIL
Mary’s Medical Scrubs
625 W Deer Valley Rd
Phoenix, AZ 85027
If you have anything you would like to share, please do. We look forward to hearing from you!
How to contact us
Check out our Contact Us page for contact details.
How to return a product to us
At Mary’s Medical Scrubs customer service is our number one priority. We offer a 100% money back guarantee within 30 days with a few necessary requirements:
- Items must be returned within 30 days of purchase. Items must be in the original packaging, with appropriate tags, and in original unused condition
™€¢ Items that have been washed or laundered, or missing manufacturers tags, or UPC codes will not be accepted
™€¢ Returns must be accompanied with a corresponding RA form. Please contact our customer service prior to returning merchandise in order to obtain an RA form.
™€¢ Customer must pay for return shipping cost
™€¢ Once returns are received they will be inspected by the returns department. Please allow 2-3 business days for returns to be processed. Refunds will be given through your original payment method (credit card, PayPal, Google checkout, etc.). Please note: depending on your credit card company it may take 2-10 business days for your credit to post to your account.
™€¢ Boxed items, such as footwear, must be in the original packaging. Do not tape or apply shipping label directly to items that are to be returned. Any return that comes back to us with tape or a shipping label on the original package will be subject to a $4.99 deduction.
™€¢ Embroidered or special order items are cannot be returned or exchanged.
™€¢ There are no returns or exchanges available on clearance items. All sales are final on clearance items.
™€¢ Any returns that are not in resalable condition are subject to a 20% restocking fee.
If you are not satisfied with any or all of the items that you ordered, please contact our customer service department to obtain an RA form and begin the return process.
How we respect your privacy
Medical Uniforms, LLC values its customers and respects their privacy. We are committed to protecting your privacy and the information you give us. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Medical Uniforms, LLC recognizes that it must maintain and use customer information responsibly. We do not sell, share, or trade customer information with individuals or companies outside our company. We do not release your email address to anyone. Information collected Your privacy is important to us. Our website's checkout process requires you to provide us with your billing, shipping, and contact information such as your email address. This information is used to fulfill your order and to keep you updated on the status of your order. Your contact information may also be used to get in touch with you when necessary or to communicate with you about our products, services, and promotions. Opt-out You may opt-out of our email list by emailing us at firstname.lastname@example.org. However, please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
Security Statement We use industry-standard secure software technology, Secure Socket Layer (SSL), to protect the information you enter on your online order is transmitted securely from your web browser to our facilities. SSL (https) encrypts your order information and protects your information from being seen by unauthorized individuals. Secure Socket Layer provides our customers the highest level of security.
If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 602-396-4931. We'll be happy to take your order right over the phone.